Polityka zwrotów

Refund Policy

We strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be requested and processed on our e-commerce platform.

Customers may request a refund within 7–14 days of receiving their order, depending on the specific product category. To be eligible for a refund, items must be unused, in their original condition, and returned with all original packaging and accessories. Proof of purchase, such as an order confirmation or receipt, is required for all refund requests.

Refunds may be granted under the following circumstances:

• The item is defective, damaged, or not as described
• The wrong item was delivered
• The order was canceled before shipment

Certain items are non-refundable, including but not limited to:

• Perishable goods
• Customized or personalized products
• Digital products that have been downloaded or accessed
• Items marked as final sale

To initiate a refund, customers must contact our customer support team within the specified return period and provide relevant details, including order number, reason for refund, and supporting evidence such as photos if applicable. Once the request is reviewed and approved, instructions for returning the item will be provided.

After receiving and inspecting the returned item, we will notify the customer of the refund status. If approved, the refund will be processed to the original payment method within 5–10 business days. Please note that processing times may vary depending on the payment provider.

Shipping fees are generally non-refundable, unless the return is due to our error (such as defective or incorrect items). Customers may be responsible for return shipping costs unless otherwise stated.

We reserve the right to refuse refunds if the returned item does not meet the eligibility criteria or if the request is made outside the specified timeframe.

By making a purchase on our platform, you agree to the terms outlined in this Refund Policy.